CYGHA Complaint Intake Form (Central York Girls Hockey Association)

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Central York Girls Hockey Association - Complaint Intake

Please read all of the information below then click the link at the bottom of the page to access the complaint form.

We understand that this might be a difficult time for you and your family. Here is some additional information about how the CYGHA deals with complaints and how we can work together to ensure that each member finds success at the rinks.

The CYGHA values the relationship that we have with players, parents, families and caregivers. We believe that we must work together to support our community to learn and grow into confident, responsible and contributing global citizens.  We believe that each member has the right to play, watch, and coach in a safe, positive and inclusive environment. 

We use a progressive discipline approach when inappropriate behaviour occurs on and off the ice. This means the CYGHA consider a range of interventions, supports and consequences to determine the most appropriate response to each situation to help our members learn from their choices and are in alignment with the OWHA Policies. 

This approach also builds in strategies that promote positive CYGHA Members behaviour and make everyone in our community feel safe. 

Complaints will be submitted directly to the CYGHA Discipline Chairperson.  Every complaint will be reviewed and the discipline chairperson will evaluate the next course of action.  A discipline hearing may be convened at the discretion of the discipline chairperson.  

The CYGHA will maintain the confidentiality of the party submitting the complaint and the information therein.
However, by submitting this form, you agree that the CYGHA may share any or all of this information if required to adequately investigate the claims in the report.

CYGHA Forms and Policies
OWHA Forms and Policies
OWHA Handbook
Independent Safe Sport Complaint Process

The following abbreviated definitions will be used to determine the grounds on which the complaint is made and the process to address it. For the complete definitions please see Section 4 of the OWHA Harassment, Abuse, Bullying and Misconduct Policy.


Misconduct refers to the behaviour or a pattern of behaviour that is found to be contrary to the CYGHA and/or OWHA Code of Conduct that is not considered harassment, abuse or bullying.


Bullying describes behaviours that are similar to harassment, but occur between children that are not addressed under human rights laws. Bullying is intentionally hurting someone in order to insult, humiliate, degrade or exclude him or her. Bullying can be broken down into six categories: Physical, Verbal, Relational, Reactive, Discriminatory and Cyber.


Harassment is defined as conduct, gestures or comments which are insulting, intimidating, humiliating, hurtful, malicious, degrading or otherwise offensive to an individual or group of individuals which create a hostile or intimidating environment for work or sports activities, or which negatively affect performance or work conditions. Any of the different forms of harassment must be based on a prohibited ground of discrimination in Human Rights Legislation, including race, ethnicity, colour, religion, age, sex, marital status, family status, disability, pardoned conviction and sexual orientation.


Hazing is an initiation practice that may humiliate, demean, degrade or disgrace a person regardless of location or consent of the participant(s).


Child abuse is any form of physical, emotional and/or sexual mistreatment or lack of care, which causes physical injury or emotional damage to a child. A common characteristic of all forms of abuse against children is an abuse of power or authority and/or breach of trust.

Abuse is an issue of child protection. Protection refers to provincial, territorial or Aboriginal band-appointed child protective services. A child may be in need of protection from harm if abuse or neglect is suspected. Information about one’s legal duty to report and circumstances under which reporting must occur according to child protection legislation is available at

Emotional Abuse

Emotional abuse is a chronic attack on a child’s self-esteem; it is psychologically destructive behaviour by a person in a position of power, authority or trust. It can take the form of name-calling, threatening, ridiculing, berating, intimidating, isolating, hazing or ignoring the child’s needs.

Physical Abuse

Physical abuse is when a person in a position of power or trust purposefully injures or threatens to injure a child. This may take the form of slapping, hitting, shaking, kicking, pulling hair or ears, throwing, shoving, grabbing, hazing or excessive exercise as a form of punishment.


A general definition of neglect is the chronic inattention to the basic necessities of life such as clothing, shelter, nutritious diets, education, good hygiene, supervision, medical and dental care, adequate rest, safe environment, moral guidance and discipline, exercise and fresh air. Neglect may apply in a hockey setting where there is a chronic inattention in the hockey context, for example when a player is made to play with injuries.

Sexual Abuse

Sexual abuse is when a child is used by a child or youth with more power or an adult for his or her own sexual stimulation or gratification. There are two categories of sexual abuse: contact and non-contact.